Enrollment Services Representative

ENROLLMENT SERVICES REPRESENTATIVE
WILBUR WRIGHT COLLEGE
ADVISING AND TRANSFER DEPARTMENT

The Advising and Transfer Department of Wilbur Wright College, one of the City Colleges of Chicago, seeks an Enrollment Services Representative to provide information and excellent customer service to new and returning students with inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, and related student services. This position also functions as a campus resource, helping students identify and clarify issues, routing students to appropriate college personnel based on their inquiry/issue, and assisting students in resolving problems to ensure their successful enrollment and registration. Performs related duties as required.

Wilbur Wright College supports adult education, college credit, and continuing education students in their academic pursuits.

PRIMARY RESPONSIBILITIES

• First point of contact with students. Ensures that students sign into the Q-nomy system on arrival, reviews with students the reason(s) for their visit, answers questions, and assists students in obtaining services needed.
• Assists and guides students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid.
• Reviews student records to help identify steps and documents needed to assist students in the enrollment and registration process.
• Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds.
• Assists prospective and current students in registering for Professional and Personal Development (PPD) non-credit courses.
• Routes and re-routes students to appropriate campus office and personnel (Financial Aid, Academic Advisors, Registrar, and Business Office) for more in-depth information, assistance, and problem resolution.
• Provides a centralized location for students to drop-off and submit a variety of registration, financial aid, and student services documents for distribution to appropriate campus offices and personnel.
• Enters data from documents into Navigate to update student records as directed.
• Provides training sessions to students on the use and navigation of the student portal and Q-nomy system.
• Assists with the training of student employees.

QUALIFICATIONS

• Associate’s Degree from an accredited college and three years of work experience in customer service.
• Bachelor’s Degree preferred.
• Demonstrated excellent customer service skills.
• Moderate proficiency in the use of Microsoft Office (Word, Excel, and Outlook).
• Knowledge of City Colleges of Chicago policies and procedures relating to admissions, enrollment, academic advising, registration, and other campus departments.
• Knowledge and understanding of software and systems used including Q-nomy, Campus Solutions, and GradesFirst/Navigate.
• Excellent verbal and interpersonal communication skills.
• Excellent customer service skills.
• Ability to work within a culturally diverse environment.
• Ability to exercise tact and diplomacy in handling sensitive situations.

WORKER CHARACTERISTICS

• Dependability – Demonstrates reliability, responsibility, dependability and fulfills obligations.
• Initiative – Demonstrates willingness to take on responsibilities and job challenges.
• Customer Service Oriented – Demonstrates commitment to delivering helpful, high quality service and assistance to meet the needs of customers. 

WORK SCHEDULE

Monday through Friday: 8:30 a.m. to 4:30 p.m.

Occasional evening or Saturday hours required during peak registration periods.

This position is represented by Local 1708 Union.

Chicago residency is required for all full-time employees within six (6) months of hire.
We are an equal opportunity and affirmative action employer.
Thank you for your interest in City Colleges of Chicago!