Success Coach - Workforce Solutions

Since 1911, City Colleges of Chicago has been connecting students from across Chicago’s neighborhoods to economic opportunity. By offering a quality education at an unprecedented value, City Colleges provides our students and alumni with a pathway to upward mobility. City Colleges of Chicago is the city’s most accessible higher education engine of socioeconomic mobility and racial equity—empowering its students to take part in building a stronger and more just city. As Illinois’ largest community college system, City Colleges is comprised of seven colleges and five satellite sites across Chicago.

PRIMARY OBJECTIVE

Reporting to the Manager of Apprenticeship and Work-Based Learning, the Success Coach-Workforce Solutions plays a critical role in preparing and supporting students for successful participation in internships, apprenticeships, and other experiential learning opportunities. This position supports student recruitment, career readiness development, and individualized coaching to ensure students gain the skills, confidence, and tools to thrive in the workplace.

The Success Coach conducts extensive outreach and marketing to existing and potential students, tracks student performance, and oversees relevant reporting and database management systems.  Serving as a bridge between students, faculty, and employer partners, the Success Coach ensures a smooth transition from classroom to career. Performs related duties as required.

ESSENTIAL DUTIES

·       Develops and implements student outreach strategies to promote work-based learning (WBL) and apprenticeship opportunities across campus programs.

·       Conducts outreach presentations in classrooms, student events, and advising sessions to raise awareness of apprenticeship and WBL initiatives.

·       Guides students through WBL onboarding processes, including eligibility screenings and application support.

·       Leads screening process of prospective workforce program participants and conducts one-on-one interviews and assessments of candidates.

·       Conducts Onboarding Student Support plan interviews for students enrolled in workforce programs.

·       Manages a caseload of students engaged in work-based learning opportunities across  academic programs.

·       Builds relationships with students through individual career coaching sessions and weekly drop-in career advising sessions. Provide one-on-one check-ins and support as needed and appropriate for students through the different phases in the program.

·       Participates in regular meetings with college teams and external program partners to discuss the progress of apprentices/interns, and to identify necessary interventions and direction.

·       Works with department leadership to establish processes and procedures for collaboration with academic departments, academic advisors, and/or targeted student populations.

·       Identifies and addresses barriers to student participation and completion in work-based learning  programs.

·       Contributes innovative perspective and ideas to enhance student engagement and success.

·       Coordinates mentoring and professional development activities related to apprenticeship and workforce programs.

·       Designs, tracks and reports on student success metrics while documenting interactions, case management work, and referrals with students/apprentices into a database system.

·       Serves as a liaison between Marketing/Communications and Workforce Solutions team to ensure cohesive messaging and outreach efforts.

·       Manages CCC’s Earn and Learn website, conducting routine maintenance and posting work-based learning opportunities and resources.

REPORTING RELATIONSHIPS

Reports To                        Manager-Apprenticeship & Work-Based Learning

Direct Supervision          None

QUALIFICATIONS

·       Bachelor’s degree from an accredited college or university in Business, Public Administration, Higher Education, Human Services, or a related field. Master’s degree preferred.

·       Minimum of 3 years of progressively responsible experience  in student support services, workforce development, career coaching, or a related field.

·       Demonstrated success in consumer engagement, workforce development case management, counseling, or similar roles required

·       Experience using career management, partnership CRM and data platforms (e.g., Handshake, Salesforce, Qualtrics) and website maintenance required

·       Experience with large-scale programming

·       Proven experience in designing and executing marketing and communications strategies preferred

·       Knowledge of the public workforce system and workforce and talent development strategies

·       Familiarity with work-based learning, apprenticeships, or career pathway programs preferred

·       Excellent interpersonal, verbal and written communication skills

·       Strong presentation skills; comfortable with public speaking to large audiences both in-person and virtually

·       Strong problem-solving, analytical, and organizational skills 

·       Ability to cultivate and engage diverse student populations through inclusive practices and outreach strategies

·       Ability to set, track, and report on performance metrics aligned with large scale program goals

·       Ability to work within a culturally diverse environment

·       Proficient in the use of Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams)

Salary Range: $69,545 - $76,499.50

Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills and abilities.

Benefits information is found at https://www.ccc.edu/departments/Benefits/

WE OFFER: Excellent health and welfare benefit package and long-term savings and investment programs including 403(b) & 457(b) Investment Plans and a pension plan with the State University Retirement System (SURS) Plan. Generous vacation, holiday, personal and sick days, and tuition reimbursement. For a more detailed overview of benefits, please visit the benefits page of our website.

We are an equal opportunity and affirmative action employer. Chicago residency is required for all full-time employees within 6 months of hire. Thank you for your interest in CCC!