Retention Specialist

RETENTION SPECIALIST (GRANT FUNDED)

MALCOLM X COLLEGE

Malcolm X College is seeking a Retention Specialist for the Institutional Effectiveness Department.

The mission of Malcolm X College is to provide accessible liberal arts and health-focused education that fosters personal and professional achievement. To fulfill this mission, we focus on the following core values: accountability, community, diversity, empowerment, learning, and respect.

The position is responsible for, but not limited to, providing information and assistance to program participants for the purpose of student retention, transfer, and recruitment.

ESSENTIAL DUTIES:

• Follows up with program participants by contacting them and making sure they are participating and taking advantage of support services within the program to ensure their success.
• Follows up with former program participants to identify if they have successfully completed an undergraduate degree or in the process of completing one.
• Provides information and assistance regarding transferring to four-year colleges and assists with the outreach and recruitment of new programs.
• Organizes, plans, and coordinates program activities for the purpose of retention, transfer, and recruitment.
• Prepares internal and external communication regarding retention program services.
• Completes reports for review by the Director of Grants Administration.
• Implements systems for tracking of and follow-up of program participants and knowledge and use of computer/databases.
• Works closely with the student support services staff, College Advisors, and administrative staff.
• Attends meetings and conferences.
• Adheres to the CCC Customer Service Excellence standards
• Performs other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree, in Developmental Education, Career Guidance, Higher Education, Student Personnel, Management, Marketing, or related field is required. Should possess two to three years of progressively responsible administrative experience; or an  equivalent combination of training and experience.
• Demonstrated skills in operating and applying microcomputer software and word processing, spreadsheet, and database application.
• Excellent written and verbal communication skills
• Ability to work well as a team player.
• Must be self-directed and innovative, able to assess current operations in an effort to improve the future goals of the District. Must be able to meet deadlines in a timely manner.

Salary Range: 61,006 - 67,107

Offered salary will be determined by the applicant's education, knowledge, skills and abilities, as well as other factors such as internal equity.

Benefits information is found at https://www.ccc.edu/departments/Benefits/

We are an equal opportunity and affirmative action employer.

 Chicago residency is required for all full-time employees within 6 months of hire

Thank you for your interest in City Colleges of Chicago

WE OFFER: Excellent health benefits at a low cost; SURS Retirement Plan; Generous vacation, holidays, personal and sick days; Tuition Reimbursement. For a more detailed overview of benefits please visit our benefits page. Employees could be eligible for Public Service Loan Forgiveness (PSLF).

MXC was recognized for its best-in-class student and staff recruitment and retention practices, inclusive learning and working environments, and meaningful community service and engagement opportunities

GRANT FUNDED – End Date: 9/30/2026