Info Tech Services Assoc PT

INFORMATION TECHNOLOGY SERVICES ASSOCIATE - PART TIME

RICHARD J. DALEY COLLEGE

Consider joining Daley College IT Team of professionals as a IT Services Associates - PT. The basic function of this position is to support the computer hardware and software used by students, administrators, faculty, and staff in a variety of academic settings and to achieve student success.

ESSENTIAL DUTIES

·         Provides computer hardware and software technical support both in-person and remotely to students, administrators, faculty, and staff.

·         Maintains, installs, and tests software applications on computer hardware throughout the college.

·         Submits help desk tickets to assist students, administrators, faculty, and staff with technology related issues

·         Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.

·         Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty, and staff.

·         Facilitates use of equipment for various internal and external events.

·         Assembles and disassembles equipment on-site before and after classes.

·         Provides limited training to audio-visual/multi-media equipment users.

·         Adheres to CCC Customer Service Excellence standards.

·         Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.

QUALIFICATIONS

·         Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.

·         Minimum of two years of related work experience.

·         Knowledge and experience with supporting both Windows and Macintosh platforms.

·         Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.

·         Sound verbal and written communication skills.  

·         Great team player and self-starter. 

We are an equal opportunity and affirmative action employer. 

Thank you for your interest in City Colleges of Chicago!