Info Tech Services Assoc

IT SERVICE ASSOCIATE

IT PROGRAMS

MALCOLM X COLLEGE

PRIMARY OBJECTIVE: The basic function of this position is to support the computer hardware and software used by students, administrators, faculty and staff in a variety of academic settings and to achieve student success.

DUTIES & RESPONSIBILITIES:

1. Provides computer hardware and software technical support both in person and remote technical support to students, administrators, faculty and staff.
2. Maintains, installs and tests software applications on computer hardware throughout the college.
3. Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues
4. Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
5. Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
6. Facilitates use of equipment for various internal and external events.
7. Assembles and disassembles equipment on site before and after classes.
8. Provides limited training to audio-visual/multi-media equipment users.
9. Adheres to CCC Customer Service Excellence standards.
10. Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.

QUALIFICATIONS:

1. Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.
2. Minimum of two years of related work experience.
3. Knowledge and experience with supporting both Windows and Macintosh platforms.
4. Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.
5. Sound verbal and written communication skills.
6. Great team player and self-starter.

Salary: $69,545- $76,772

1600 Union position

Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills and abilities.

Benefits information is found at https://www.ccc.edu/departments/Benefits/