Executive Director - Student Financial Services

EXECUTIVE DIRECTOR - STUDENT FINANCIAL SERVICES
HARRY S TRUMAN COLLEGE

Harry S Truman College, one of the City Colleges of Chicago, is seeking an experienced and strategic leader to serve as Executive Director - Student Financial Services.

The Executive Director provides college-wide leadership and oversight for the administration of federal and state financial aid programs, institutional and external scholarships, veterans educational benefits, financial literacy initiatives, and related student financial services. The position is responsible for ensuring that all programs, policies, procedures, and operations are administered accurately, efficiently, and in full compliance with applicable federal and state regulations and City Colleges of Chicago (CCC) policies.

As a senior leader within the college's student services operation, the Executive Director provides vision, strategic direction, and operational leadership to ensure students and prospective students receive responsive, accurate, and high-quality financial aid services. The position partners closely with College and District leadership, academic departments, student services offices, faculty, and community organizations to advance student access, enrollment, retention, financial literacy, and overall student success.

The Executive Director also leads continuous improvement efforts within Student Financial Services, establishes appropriate internal controls, monitors regulatory compliance, develops staff, and ensures the department maintains a strong culture of accountability, collaboration, and exceptional customer service.

ESSENTIAL DUTIES

• Supervises financial aid staff, both union and non-union, including hiring, training, performance monitoring, disciplinary action, and development.
• Develops, facilitates, implements, and monitors financial aid, internal and external scholarships, and veteran benefits policies and procedures in a manner that is compliant with federal and state regulations and City Colleges of Chicago policies.
• Collaborates with student services offices, faculty, and College and District administration to ensure the financial aid office’s complete alignment with institutional goals.  Participates in annual planning and budgeting for the financial aid office.
• Collaborates with District to ensure academic programs are appropriately evaluated and submitted for approval for federal student aid and veteran’s benefits. Advises academic departments on program eligibility for Title IV financial aid programs.
• Develops and oversees financial aid presentations and workshops for current and prospective students, community-based organizations, and other CCC partners.  Works strategically to build and strengthen relationships between the college and the community in order to encourage enrollment and increase retention.
• Oversees the processing of institutional and external scholarships including the coordination of the college scholarship committee, and review of applicant eligibility.
• Develops educational programs representing financial literacy and support services to provide internal and external stakeholders the financial capability to achieve educational goals, financial stability and long-term financial health.
• Cultivates mutually supportive relationships with various leaders in high schools, community-based organizations, and four-year institutions.
• Develops, refines, and executes strategies and processes pertaining to community outreach for financial literacy/education. Implements and improves community outreach and professional education efforts by serving as the central point of contact and executing outreach initiatives.

 QUALIFICATIONS

• Bachelor’s Degree in Business, Finance, Higher Education Administration or a related field from an accredited college or university. Master’s degree preferred.
• Ten years of progressively responsible experience in business, financial aid, financial compliance, and community outreach, including a minimum of five years of supervisory experience.
• Expert knowledge of state and federal regulations that govern cash management, financial aid, and military and veteran educational benefits as well as resources available to ensure compliance with governmental and institutional standards.
• Proficient knowledge of software used to process financial aid and veteran benefits, including Common Origination and Disbursement (COD), National Student Loan Data System (NSLDS), Student Aid Internet Gateway (SAIG), VA Once, Go Army Portal, FAA Access to Chicago Public Schools Online, and the E-App.
• Demonstrated experience with internal and external audits, including responding to findings and developing an improvement plan and appropriate controls to prevent repeat findings.
• Demonstrated excellent supervisory, administrative, communication, interpersonal and leadership skills.
• Experience employing varying styles, approaches, skills, and techniques that reflect an understanding and acceptance of the role of culture in a diverse, multicultural learning environment and workplace.

The starting salary for this position is between $92,866.00 - $95,000.00.

Offered salary will be determined by the applicant's education, knowledge, skills and abilities, as well as other factors such as internal equity. Benefits information is found at https://www.ccc.edu/departments/Benefits/

WE OFFER: Excellent health and welfare benefit package and long term savings and investment programs including 403(b) & 457(b) Investment Plans and a pension plan with the State University Retirement System (SURS) Plan. Generous vacation, holiday, personal and sick days, and tuition reimbursement.

Chicago residency is required for all full-time employees within 6 months of hire.
We are an equal opportunity and affirmative action employer.
Thank you for your interest in City Colleges!