DEAN OF STUDENT SERVICES

HAROLD WASHINGTON COLLEGE

CITY COLLEGES OF CHICAGO

City Colleges of Chicago (CCC), the largest community college system in Illinois, is made up of seven colleges and five satellite sites, providing more than 70,000 students each year access to a quality, affordable education. 

At each college a Student Services Department serves as a network of student-centered support and resources, providing a nurturing, holistic, and inclusive environment where students have access to a broad range of support services, are provided opportunities for campus engagement, and are linked to resources for their academic and personal development.

The range of student services, programs and staff size under the auspices and management of a Student Services Department is dependent on each college’s organizational structure, staffing, and operational needs.  Core student support services and programs typically include:  Advising, Career Services, Student Conduct, New Student Orientation, Student Activities/Development; Transfer Resource Center; Access/Disability Center, Veterans Services, Wellness Center and Athletics.  

PRIMARY OBJECTIVE

Reporting to a college President or Vice President, the Dean of Student Services provides leadership in the overall management of a college’s Student Services Department, responsible for directing staff and departmental operations, overseeing the delivery of student services, implementing best practices, and supporting the continuous assessment and improvement of programs to provide a robust and exceptional student experience within a student-centered caring and welcoming environment. 

As a member of the college’ leadership team, the Dean of Student Services advises the college President and executive team on all issues pertaining to student services; identifies areas of strategic opportunity to help advance student success; develops policies and procedures that promote student success practices; and serves as an advocate for student interests. 

As an educational administrator, the Dean of Student Services works collaboratively with academic leadership to create a culture of student success; provide students with the knowledge, resources, and support needed to achieve their academic, career and life goals; and contribute to the college’s goals of access, retention, completion, and success.  Performs related duties as required. 

ESSENTIAL DUTIES Administration

•       Provides leadership in managing the functions and operations of the Student Services Department; directs the evaluation of programs and services; and effects changes for continuous improvement.

•       Establishes and implements performance goals and objectives; leads the implementation of programs, the delivery of student support services, and campus level implementation of federal and state legislative mandates enhancing the student experience.     

•       Directs and supervises managers and administrators accountable for the oversight of assigned programs and functional areas such as:  Advising, Registration, Testing Services, New Student Orientation, Student Activities; Transfer Resource Center; ACCESS Center, Veterans Services, Wellness Center, Athletics Department and other departments/programs identified by the college.

•       Develops policies, procedures and interventions that promote student success practices; works to integrate the functions of the Student Services Department in a manner that is responsive to student needs, campus life, and the community.  

•       Manages the department’s budget and fiscal resources, responsible for the annual budget preparation process. Works with key staff to develop operating budget, ensuring allocation of resources to appropriate student services areas and functions.  Participates in preparing grant proposals for project funding as required.  

•       Monitors budget expenditures. Reviews reports of fund allocations and account balances; initiates budgetary transfers and adjustments to meet department needs; and approves purchase requisitions and related expenditures. 

•       Oversees and participates in the interviewing and selection of management and professional staff in coordination with Human Resources.  Provides and supports professional development opportunities for departmental staff.    

STUDENT SERVICES OPERATIONS

•       Administers district-wide policies and regulations to support a safe and positive learning environment.  Establishes and implements processes and enforces policies related to the following areas:  Title IX, student conduct, and Supportive Intervention Team (SIT) committees.

•       Implements student-focused initiatives and special projects (i.e. COVID contact tracing), organizing campus teams to effectively execute programs and provide student support services in alignment with district-wide strategic initiatives leading to enrollment and retention enhancements.  

•       Directs and participates in the administration of college’s judicial affairs as outlined by CCC’s Academic and Student Policy Manual; responds to student appeals and student grievances; enforces reasonable and clear behavioral expectations; and ensures the fair application of CCC’s student conduct policies in support of student rights and due process.

•       Participates in the implementation of the college’s Strategic Enrollment Plan, accountable for meeting multiple key metrics, such as, Enrollment, Retention, IPEDS, Credit Hour Production Transfer and Completion.

•       Works with District Office’s Enrollment Management and Office of Student Experience teams on enrollment and retention strategies to ensure the college continues to meet key performance indicators and goals.

•       Manages and implements plans for student registration each semester, working with key staff to ensure efficiency of operations during peak registration periods and a seamless registration process for students.

•       Leverages data and technology to evaluate student success and make informed decisions regarding outcome assessments and enhancements to student-focused programs and services.  Oversees the preparation of various program assessment reports. 

•       Prepares reports detailing division activities.  Ensures the preparation and submission of federal and state compliance reports.

•       Participates in monthly/quarterly meetings of local and state level committees (i.e. ICCB Chief Student Services Officer).

 • Serves on various college level and district level committees focused on initiatives to increase student access and success and/or campus priorities and goals.  Convenes meetings to develop and strengthen partnerships with industry partners and community-based organizations.

REPORTING RELATIONSHIPS

Reports To          President or Vice President

Direct Supervision Varies by college:  Associate and Assistant Deans, Directors, Registrar 

QUALIFICATIONS

•       A Master's degree from an accredited college or university in Student Services, Student Personnel Administration, Higher Education Administration, or a related field

•       Three to five years of administrative experience in student services administration, preferably at a community college  

•       Experience as an Associate or Assistant Dean highly desirable  

•       Experience motivating, mentoring, coaching, and developing departmental staff as appropriate with sound supportive leadership and supervisory skills

•       Experience with the financial oversight of significant budgets and resources  

•       Evidence of participation in development/implementation of programs or activities designed to support student enrollment and retention and/or drive student success and engagement 

•       Demonstrated commitment to student success, diversity and inclusion, service excellence, innovation, and collaboration

•       Excellent interpersonal, verbal, and written communication skills  

•       Strong organizational, planning, and time management skills

•       Strong analytical and decision-making skills  

•       Ability to handle all situations with solid clinical judgment, tact, and diplomacy

•       Demonstrated commitment to diversity and multiculturalism in one’s work  

•       Proficiency in the use of Microsoft Office (Word, Excel PowerPoint)  

SALARY RANGE:   $104,775 to $115,000

Offered salary will be determined by the applicant's education, knowledge, skills and abilities, as well as other factors such as internal equity.

Benefits information is found at Health and Benefits - City Colleges of Chicago

WE OFFER: Excellent health and welfare benefit package and long-term savings and investment programs including 403(b) & 457(b) Investment Plans and a pension plan with the State University Retirement System (SURS) Plan. Generous vacation, holiday, personal and sick days, and tuition reimbursement. For a more detailed overview of benefits, please visit the benefits page of our website.

We are an equal opportunity and affirmative action employer.

Chicago residency is required for all full-time employees within 6 months of hire.

Thank you for your interest in CCC!

The intent of this job description is to provide a general description of the duties and responsibilities of this position. It is not intended to be an exhaustive set of the duties and responsibilities, nor all of the necessary qualifications to perform the work.

Approved by Compensation Design & Strategy                                                                                          

Date: February 15, 2023

Original Job Description created Nov 2001, revised June 2009, revised Feb 2023.