Customer Relationship Management (CRM) Administrator

• Bachelor’s degree from an accredited college or university.
• Three to five years of experience using Customer Relationship Management to streamline business operations. Previous experience in higher education preferred.
• Previous administrative experience with Salesforce, Oracle, Microsoft, or other enterprise CRM platforms.
• Previous experience with enterprise email systems/marketing platforms preferred.
• Previous experience in an end-user technical support role.
• Previous experience in marketing or sales; knowledge of marketing and sales processes and workflows.
• Ability to drive a proactive implementation strategy to ensure the success of a multi-phase implementation while adapting to changing needs of the organization.
• Robust understanding of how business requirements translate to automated work-flows.
• Demonstrated ability to work with stakeholders across an organization to develop requirements, obtain necessary sign-off, and translate into functional and/or technical specs for the appropriate development team.
• Ability to be process-oriented while paying close attention to details.
• Ability to work with people of varying technical skills from all levels of the organization and to be the go-to person for users. 
• Knowledge of CSS, HTML, front-end design, and/or UX design.
• Strong computer skills, especially Microsoft Office (Word, Excel, PowerPoint).
• Strong project management, data management, and training and support skills.
• Exceptional written and verbal communication skills.
• Excellent interpersonal as well as analytical skills.
• Solid business acumen, management, and problem-solving skills.
• Effective time management, organization, and leadership skills.

Chicago residency is required for all full-time employees within 6 months of hire. 

We are an equal opportunity and affirmative action employer. 

Thank you for your interest in City Colleges of Chicago.