Coor-Academic Support Srvcs (CWBC)-PT

COORDINATOR, ACADEMIC SUPPORT SERVICES (CWBC) – PT

DALEY COLLEGE

Daley College’s Arturo Velasquez Institute (AVI), in collaboration with the Chicago Bilingual Nurse Consortium (CBNC) established a Welcome Back Center to assist internationally educated healthcare professionals in continuing their professional careers in the U.S. and bridging their professional practice in Illinois. The Welcome Back Center (WBC) at Daley College expands CBNC’s work with internationally educated healthcare professionals and is part of a national network of international healthcare workers assistance centers. The WBC provides information and resources to people who have received their formal education and training in a health field outside of the U.S., who live in the center’s respective state/area, and who would like to enter the healthcare sector in the U.S.

A Coordinator of Academic Support Services (PT) coordinates and administers specific services and implements and executes processes in support of non-credit programming for children and adults at Daley’s main campus. 

ESSENTIAL DUTIES

·         Facilitates and coordinates the preparation of credit course schedules, working with Deans, administrators, and department chairs to create the courses in Campus Solutions (CS9), make teaching assignments, and initiate the opening of classes for student registration.

·         Reviews and processes teaching contracts for full time and adjunct faculty, verifies teaching assignments, and ensures faculty are appropriately assigned to their courses in Campus Solutions (CS9).

·         Liaises with Business Office and Human Resources to initiate and ensure the processing of various faculty and academic transactions including specials assignments, certificates of attendance, conference leave and professional development approvals, professional service agreements, and new faculty and Instructor hires.

·         Prepares internal and external communications, utilizing various academic systems to update and compile data and various software tools including Excel and PowerPoint to prepare reports and presentations.

·         Responds to inquiries and provides information to faculty, staff, and students regarding District and college academic and student policies, guidelines, and/or regulations.

·         Assigned to the Office of the Vice President, maintains information and records relative to faculty, teaching assignments, courses, and other academic data. Compiles data and prepares reports as directed.

·         Coordinates and administers the faculty credentialing process, compiling and reviewing required documentation against established guidelines. Prepares summary reports for supervisor’s review.

·         Administers the student complaint and grade appeal process, serving as a college’s ombudsmen and ensuring adherence to formal procedures for the review, response, and timely resolution of student concerns and complaints.

·         Maintains the Vice President’s calendar and schedules appointments. Gathers information to prepare Vice President for meetings, including second-level search committee candidate interviews.

·         Provides specialized administrative support for the efficient academic management of all instructional programs and major events held at the college.

·         Professional and Personal Development (PPD) Program

·         Oversees PPD enrollment workflow operations, working closely with Admissions, Registrar, and other college administrators in planning and ensuring PPD course offerings are scheduled and available during student registration.

·         Assists prospective students inquiring about PPD classes; provides course information; completes registration cards to register students. Responds to students’ complaints, working with students, Instructors and college administrators to resolve problems.

·         Plans the schedule of PPD classes for each term, working with Dean and key stakeholders to review past enrollment trends, participating in the review of student and community needs for specific PPD classes, and determining class offerings for upcoming term.

·         Schedules PPD courses in Campus Solutions (CS9) for student registration, entering course information including class section, course description, room assignment, Instructor, and course fee. Ensures classes are scheduled sequentially and follow a logical order of presentation.

·         Prepares and processes Instructors’ contracts for each term; calculates Instructors rate of pay using District’s guidelines. Confirms Instructors availability to teach scheduled classes, and submits contracts to District’s Workforce Development for review and approval.

·         Assists Instructors with their instructional needs including ordering of required textbooks or equipment, reserving audio/visual equipment; and ensuring Instructors receive needed support.

·         Monitors registration activity for PPD classes and cancels classes that do not meet the minimum enrollment level goal. Ensure students, Instructors, and other college personnel are informed of cancellations.

·         Prepares required forms and administrative paperwork for new PPD courses, working with District’s Workforce Development Office to obtain Instructor rates, price/fee for new classes, and approval to establish new course in college’s PPD course schedule.

·         Coordinates work efforts with District Office on marketing strategies to promote PPD courses and offerings. Creates flyers to inform students and community of available PPD course; staffs information tables at college events to promote PPD courses.

·         Maintains files of completed attendance rosters submitted by Instructors. Enters grades into Campus Solutions (CS9).

·         Maintain and update college’s PPD web page with current office and course information.

·         Oversees the administration of special PPD offerings provided at individual colleges such as Spring/Summer Day Camp for children, aquatic programs, and cooking classes.

Education, Training and Experience

·         A bachelor’s degree from an accredited college or university in Business or Public Administration, Education, Public Policy, or a related field.

·         Three to five years of work experience in a responsible administrative or program administrator role, preferably for a non-for-profit or higher education institution.

·         A combination of education and experience may be taken into consideration based on the applicant’s credentials, provided the minimum degree requirement is met.

·         Strong collaborator who can work in a matrixed environment and team setting to accomplish goals in a fast-paced, dynamic environment

·         Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint)

The following generally describes the Knowledge, Skills and Abilities required to enter the job and/or be learned within a short period of time to successfully perform the assigned duties

Knowledge, Skills and Ability

·         Knowledge of CCC policies regarding continuing education

·         Knowledge of CCC’s non-credit courses

·         Excellent interpersonal skills

·         Excellent verbal and written communications skills

·         Strong organizational skills

·         Strong analytical and problem-solving skills

·         Ability to handle situations with tact and diplomacy.

·         Ability to work within a culturally diverse environment

·         Ability to work with a high degree of professionalism

Working Conditions

·         General office environment

Equipment

·         Standard office equipment including personal computers and peripheral equipment

Physical Requirements

·         Ability to operate computers and related office equipment

Worker Characteristics

·         Leadership – Demonstrates willingness to lead, take charge, and offer opinions and direction Initiative – Demonstrate willingness to take on responsibilities and job challenges Adaptability/Flexibility – Be open to change (positive or negative) and to considerable variety in the workplace

·         Dependability – Demonstrate reliability, responsibility, and dependability and fulfill obligations.

Other information - This position is represented by: Local 1600 CCCTU.

The salary for this position is $21.31-$24.59/hr. Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills and abilities. Benefits information is found at https://www.ccc.edu/departments/Benefits/

We are an equal opportunity and affirmative action employer.

Thank you for your interest in CCC!