College Work Study Student - Information Tech/ Level Up Gaming Center/ Digital Den (00010880)

Federal Work Study – Information Tech Department/Level Up Gaming Center/ Digital Media & Technology Center

Truman College

City Colleges of Chicago (CCC), the largest community college system in Illinois, is made up of seven colleges and five satellite sites, providing more than 70,000 students each year access to a quality, affordable education.

The Federal Work Study Program (FWS) is a federally-funded financial aid program that provides subsidized part-time employment for eligible students in order to assist them with postsecondary financial needs. City Colleges of Chicago (CCC) complies with the Department of Education’s regulations regarding the FWS program and allows students to benefit from this opportunity.

PRIMARY OBJECTIVE

The FWS program encourages students to gain experience in their prospective fields by placing them in areas and departments aligned with their area of study whenever possible. Students are able to use their wages towards educational and living expenses.
 

FWS jobs are available in areas such as academic departments, laboratories, libraries, administrative offices, student centers and several off-campus locations.

Information Tech Department Lab Assistant Aide:

The Federal Work-Study student in the Office of Information Technology assists the team with a wide range of tasks, from front-line user support to back-end administrative duties.

ESSENTIAL DUTIES:

• Serve as the initial point of contact for staff and students experiencing technical issues, both in person and over the phone.
• Greet faculty, staff, and students visiting the office and notify IT staff of their arrival.
• Log and track support helpdesk tickets and calls and escalate emergencies to senior staff.
• Assist with the setup, testing, and troubleshooting of audio/visual equipment in conference rooms, classrooms, and meeting spaces.
• Assist with clerical tasks, including data entry and organizing · inventory and office supplies.
• Assist with project-based tasks like software and hardware rollouts, inventory management, and equipment deployment preparation.
• Adheres to the City Colleges of Chicago Customer Services Excellence Standards.
• Perform other duties as assigned.

LevelUp Gaming Center Assistant Aide:

The Federal Work-Study student in the Level-Up Gaming Center helps manage daily operations, ensures a smooth gaming experience, and contributes to the center's social and competitive community.

ESSENTIAL DUTIES:

• Ensure all gaming consoles, PCs, and equipment are working correctly and ready for use.
• Help gamers with questions about game setup, logging into platforms, and general gaming queries.
• Keep the center clean, organized, and welcoming for all visitors.
• Make sure all gaming platforms and games are updated and prepared on time.
• Help plan and run gaming events and tournaments, including administrative and technical tasks.
• Act as a moderator for events and help build a positive community at the center.
• Adheres to the City Colleges of Chicago Customer Services Excellence Standards.
• Perform other duties as assigned.

Digital Media & Technology Center Assistant Aide:

The Federal Work-Study student in the Digital Den provides key support for the center's specialized equipment and software, assisting users and helping to build a vibrant creative community.

ESSENTIAL DUTIES:

• Help students and staff use the center's computers, including Apple, Windows, and specialized software like Brightspace and Zoom.
• Make sure all computers and equipment are in working order and report any problems.
• Restock supplies, keep the space clean, and maintain a welcoming environment for users.
• Assist with workshops, create promotional content, and handle clerical tasks like managing sign-in sheets.
• Adheres to the City Colleges of Chicago Customer Services Excellence Standards.
• Perform other duties as assigned.

QUALIFICATIONS:

Eligibility Requirements:

§  Applicants must be 16years or older, have work permit consent, and eligible to work in the United States

§  Applicants must be actively attending one of the City Colleges of Chicago

§  Applicants must be enrolled in a minimum of 6 credit semester hours

§  Applicants must be pursuing an approved educational credential, degree, or certificate

§  Applicants must have and maintain a minimum cumulative 2.0 GPA (waived for first semester new students)

§  Applicants must be in “good standing” – no City Colleges of Chicago academic restrictions

§  Applicants must not be current Full or Part-time employees of the City Colleges of Chicago

§  All positions are “employment at-will”