Admissions Specialist/Advisor

ADMISSIONS SPECIALIST/ADVISOR

HAROLD WASHINGTON COLLEGE

CITY COLLEGES OF CHICAGO

Harold Washington College is currently seeking a ADMISSIONS SPECIALIST/ADVISOR.  City Colleges of Chicago’s vision is to be recognized as the city’s most accessible higher education engine of socioeconomic mobility and racial equity – empowering all Chicagoans to take part in building a stronger and more just city.  The community college system’s more than 3,500 faculty and staff serve more than 60,000 students annually at seven colleges and five satellite sites.

PRIMARY OBJECTIVE: This position requires strong collaboration with CCC recruiters to secure enrollment from prospective applicants and maintaining effective follow-up by using various tracking systems. Serve as a member of the Admissions Team managing student intake to assist in achieving enrollment goals for the college. 

DUTIES & RESPONSIBILITIES:

1. Track student participation from application to enrollment by using various data tracking systems.

2. Contacts new applicants through phone calls, emails, etc. to assist with completion of enrollment process.

3. Follows up with new and existing applicants to ensure enrollment and registration.

4. Prepares reports to reflect both outreach activities and outcomes.

5. Assist new applicants who walk-in or call-in seeking admission to the college.

6. Informs new students and families of the admissions requirements, transfer guidelines, financial aid and scholarship information.

7. Gathers information from prospective students who did not enroll via individual interviews, focus groups, and other means to better understand our value proposition, marketing, and customer service.

8. Works collaboratively with, recruiters, Registrar’s Office and other key departments/individuals within the college to create a seamless transition from application through enrollment and registration process.

9. Adheres to CCC Customer Service Excellence standards. 

10. Performs other duties as assigned.

QUALIFICATIONS:

1. Bachelor’s degree in Business, Communication, Liberal Arts, Marketing, Public Relations, Counseling, Guidance, Psychology or related field.

2. 3-5 years of experience interacting with students, clients and customers or a minimum of 2 years work experience in student advising or in the area of Social/Human Services.

3. Excellent written, verbal communication and customer service skills.

4. Knowledge of Microsoft Windows, Microsoft Office Suite and database management, including, but not limited to PeopleSoft.

5. Ability to organize materials and work with a variety of projects simultaneously.

6. Ability to gather and analyze data using basic research methods and databases.

WE OFFER: Excellent health and welfare benefit package and long-term savings and investment programs including 403(b) & 457(b) Investment Plans and a pension plan with the State University Retirement System (SURS) Plan. Generous vacation, holiday, personal and sick days, and tuition reimbursement. For a more detailed overview of benefits, please visit the benefits page of our website. 

We are an equal opportunity and affirmative action employer. 

Chicago residency is required for all full-time employees within 6 months of hire. 

Thank you for your interest in CCC!

Approved by Compensation & Classification Date: 7/11/12 

This job description is developed to provide a general description of the duties and responsibilities of this position. It is not intended to be an exhaustive set of the duties and responsibilities, nor all of the necessary qualifications to perform the work.