Admissions Specialist/Advisor

ADMISSIONS SPECIALIST/ADVISOR
WILBUR WRIGHT COLLEGE

Wilbur Wright College, one of the City Colleges of Chicago, seeks an Admissions Specialist/Advisor to perform student support and administrative duties relating to Admissions, Enrollment Services, and Transfer Services. This position also works collaboratively with College Recruiters to secure enrollment from prospective students. 

City Colleges of Chicago (CCC) is an open enrollment institution with students accepted year round. Admissions Specialist/Advisors provide students with guidance, information, and answers regarding admissions, enrollment, academic programs and degrees as well as information about enrollment in academic programs with selective admission requirements.

PRIMARY RESPONSIBILITIES

• Contacts and meets with prospective and new students to answer questions and provide information on admission requirements, academic programs including those with selective admissions requirements, and general expectations.
• Works with and assists students in completing online applications and program-specific applications and in completing related enrollment procedures and registration activities. 
• Provides information to prospective and current students on selective admissions academic programs requiring specific pre-requisites, test scores, and/or other requirements (i.e. Health Sciences, Associate in Engineering Science, and an Associate in Fine Arts).
• Conducts thorough and timely review of selective admissions applications and supporting documents for specific programs to ensure proper completion and submission in compliance with program’s enrollment requirements.
• Serves as a point of contact between applicants to academic programs with selective admissions requirements and program directors throughout the admissions process. Informs prospective students of application status and requests for additional documents.
• Creates and updates records and scans documents to track applications and support documents. Forwards complete applications to appropriate academic departments.
• Maintains contact with prospective students to inform them of application status and to communicate deadlines for submitting any additional documents.
• Tracks student participation from application to enrollment by using various data tracking systems. Uses Eventbrite to schedule new students for orientation.
• Conducts new student orientation sessions, providing an introduction to CCC and its academic programs, policies, and student support services. Ensures new students schedule appointments with College Advisors and Financial Aid.
• Gathers information from prospective students who did not enroll via individual interviews, focus groups, and other means to better understand our value proposition, marketing, and customer service.
• Works collaboratively with Recruiters, Registrar’s Office, and other key stakeholders to create a seamless transition from application through enrollment and registration process.
• May organize and schedule tours of campus for high school students and conduct follow up and outreach activities to encourage prospective students to apply.
• Prepares various reports regarding admissions and enrollment activities.

QUALIFICATIONS

• Bachelor’s Degree from an accredited college or university.
• Three years of work experience in student services, preferably at a community college.
• A combination of education and experience may be taken into consideration based on the applicant’s credentials, provided the minimum degree requirement is met.
• Must be able to demonstrate excellent communications and customer service skills.
• Moderate proficiency in the use of Microsoft Office (Word, Excel, and Outlook).
• Knowledge of CCC policies relating to admissions requirements and transfer.
• Excellent interpersonal and verbal communication skills.
• Good administrative and organizational skills.
• Strong customer service skills.
• Ability to work within a culturally diverse environment.
• Ability to exercise tact and diplomacy in handling sensitive situations.

Special Requirements

• Ability and willingness to work some evenings and weekends, as needed.
• Ability and willingness to travel between Wilbur Wright College and Humboldt Park Vocational Education Center, as needed. 

 This position is represented by Local 1600 Professional Union.

Chicago residency is required for all full-time employees within six (6) months of hire.
We are an equal opportunity and affirmative action employer.
Thank you for your interest in City Colleges of Chicago!